Most problems and machines can be repaired so this is a good place to start. Here’s the process of events, ie. what we do: 

  • Gather Info

    Before contacting us try and get hold of the serial number and model number of the machine – here’s some help on where to find the details.

  • Talk to Us

    Call us on 01534 854808 or if it’s out of hours drop us an email with those details. We will also ask you for a brief explanation of what appears to be wrong. We may be able to give some advice over the phone but if not we’ll organise for an engineer to visit. Normally, depending on how busy we are, it is likely to be the following working day.

  • Engineer Visit

    We will take your contact details – numbers, email address, home address etc. and arrange a morning or afternoon visit. We understand sometimes it’s difficult to wait in all day for an engineer so we will try to be as flexible as possible. Some customers are happy to leave a key for us but talk us through what your options are and we’ll sort something out.

  • Work out what's wrong

    The engineer will discuss the symptoms of the problem with you and will investigate the problem before deciding on the best course of action. This could be any number of solutions (too many to list here) but in essence is likely to be one of two courses of action:

    1. administer some fix on site immediately (perhaps involving some stock parts from the van) to relieve the problem and correct the issue
    2. or more likely to identify a faulty part or parts which will then need to be ordered.

  • Order Part

    The engineer will then order the original manufacturer part (very few parts are held on island) and when the part arrives from the manufacturer the office will arrange a time for the engineer to visit to fit the part and ensure everything is working fine.

  • Come back and fix it

    We will arrange a second visit for the engineer to return to fit the part. And then we leave you a bill. How much will it cost? Find out here.